Privacy policy
This policy explains what personal data EnviroEx ("EnviroEx", "we") collects through enviroex.co.uk and how it is used. We are the data controller for that information. Contact us at info@enviroex.co.uk or 07770 015197 with any question about it.
What we collect and why
Enquiry forms and phone calls
When you request a quote we collect your name, phone number, postcode, the service you need and anything you tell us about the problem, plus an optional email address. We use it to respond to your enquiry, to survey and quote, and to carry out and record the work if you instruct us. Our lawful basis is taking steps at your request before entering a contract, and then performing that contract.
Form submissions are processed by a function hosted on Vercel and delivered to us by email. The page you were on and the time of submission are recorded so we can see which service you were reading about.
Website analytics
We use Google Analytics 4 to understand how the site is used. It is loaded only after you interact with the page or a few seconds after it has finished loading, and it runs with analytics storage switched off, so it does not set analytics cookies on your device unless that setting changes. Data is aggregated and we do not try to identify individual visitors. Our lawful basis is our legitimate interest in improving the site.
Technical logs
Our hosting provider records standard server logs (IP address, browser, pages requested) for security and to keep the service running. These are kept for a short period.
Who we share data with
Enquiry data is shared only with the processors needed to run the site and deliver your message: our hosting provider (Vercel) and our email provider. We do not sell personal data or share it with third parties for their own marketing.
How long we keep it
Enquiries that do not become jobs are deleted within 12 months. Records of work carried out, including treatment reports, are kept for six years because they may be needed for warranty, insurance, regulatory or legal reasons.
Your rights
Under UK data protection law you can ask for a copy of your data, ask us to correct or delete it, object to or restrict processing, and complain to the Information Commissioner's Office (ico.org.uk). Email info@enviroex.co.uk to exercise any of these rights.
Cookies
The site does not set marketing cookies. Essential technical storage may be used by the hosting platform to serve pages securely. If we add features that need consent-based cookies we will add a consent control first.
Changes
We will update this page if our practices change. The date below shows when it was last revised.
Last updated: